Welcome and Introduction

 

Welcome to Skywise Educational Guardianship

 

Hello and welcome!

 

We are Skywise Educational Guardianship UK Ltd (Skywise Guardianship), and we are so happy to have you here in the UK. If you are reading this, it means you are about to begin—or have already started—an exciting journey at your new independent school. Moving to a new country for school is a big adventure, and we are here to help you every step of the way.

 

Who Are We?

Skywise is an educational guardianship organisation. That means we take care of international students like you while you're studying away from home. We make sure you're safe, happy, and supported during your time in the UK. Think of us as your UK family—here to look out for you, answer questions, and help with anything you need.

 

What Do We Do?

We work closely with your school, your parents, and host families to support you while you’re here. Some of the things we help with include:

• Being there for you in emergencies
• Finding and checking safe, caring host families for weekends or holidays when needed
• Talking with your school and your parents to solve problems or answer questions
• Supporting you with travel plans and airport pickups
• Giving advice and help if you're feeling unwell or need someone to talk to

 

Our Promise to You

At Skywise Guardianship, we care about your wellbeing, your education, and your experience in the UK. We are always just a phone call or message away. We’re here to support you, guide you, and help you succeed—both in school and in life.

 

Meet Our Team

Our team consists of dedicated professionals who are committed to providing personalized care and guidance to ensure a positive and enriching experience for all involved.

Allow us to introduce some key members of our team:

 

1. Tina Zheng - Guardianship Coordinator

 

-        Designated Safeguarding Lead (DSL) 

 

Tina helps to take care of both students and the families who host them. If you ever stay with a host family while you're not at school, Tina is the person making sure that everything goes smoothly and you feel at home.

 

Here’s what Tina does to support you:

• She helps choose the best host families for students, making sure they’re a good match.
• She talks regularly with students and host families to check that everyone is happy.
• If you or your host family ever have a problem or a question, Tina is there to help.
• She also talks to your school and your parents when needed to help sort things out.
• Tina gives advice to host families about how to support you in a new country.
• She works closely with the rest of our team to make sure you always have the support you need.

Tina is kind, thoughtful, and really cares about your experience in the UK. You can always reach out to her if you need help, have a question, or just want to talk.

📧 Email: tina.zheng@skywisegroup.com
📞 Phone: 07792 766329

 

 

2. Katherine Lee - Student Support Coordinator

 

- British Council UK Agent and Counsellor Certificate

- CSTF Safeguarding Children Level 1, 2 & 3

- Alison Safer Recruitment Certificate

- Prevent/Anti-radicalization Training Certificate

 

Katherine is one of your go-to people for anything related to student life. Whether you’re settling in, feeling homesick, or just need help understanding something, she’s here for you.

 

Here’s how Katherine supports you:

• She helps you adjust to life in the UK—both at school and outside of school.
• If you ever feel confused, homesick, or just want someone to talk to, Katherine is ready to listen.
• She helps with everyday things like finding a doctor, getting around, or even opening a bank account.
• Katherine also works with your host family, school, and parents to make sure everyone is on the same page.
• She organizes fun cultural activities so you can meet other students and explore British life.
• If you’re feeling stressed or having trouble settling in, she’ll help you feel more at home.

Katherine is warm, kind, and always ready to support you. She understands what it’s like to be far from home and is here to make sure you feel confident and cared for.

📧 Email: katherine.lee@skywisegroup.com
📞 Phone: 07809 721064

 

 

3. Grace Lee & Carol Chen - Emergency Support Managers (UK & China)

 

Grace Lee and Carol Chen are the founders of Skywise Guardianship. Together, they also serve as your Emergency Support Managers, which means they are always ready to help if something serious or unexpected happens while you're studying in the UK.

 

How Grace and Carol Support You in Emergencies

While we hope everything goes smoothly during your time here, sometimes emergencies happen—and that’s when Grace and Carol step in to help right away.

Here’s how they support you:

• If there’s ever an emergency—like a medical issue, travel disruption, or something urgent—Grace or Carol will be your first contact.
• They work with doctors, hospitals, the police, and other important services to make sure you get the help you need quickly.
• They give advice on how to stay safe and prepared, including what to do and who to contact in an emergency.
• They also support your host family and school to make sure everyone knows how to keep you safe.
• If you ever need to go to the hospital, change plans quickly, or find a safe place to stay, Grace and Carol will make sure it's all arranged smoothly.
• They work closely with the rest of our team to make sure you always have someone to turn to—no matter the situation.

Grace and Carol care deeply about your safety and well-being. You can trust them to help you through any tough moment, day or night.

📧 General Emergency Contact: info@skywisegroup.com
📞 24/7 UK Emergency Line: 07939 206682
📧 Carol’s Email (for international help): carol.chen@skywisegroup.com
📞 Carol (China emergency contact): +86 13911758098

 

 

4. Tina Zheng - Academic Support Advisor

 

You may already know Tina Zheng as someone who helps with homestays—but she also plays an important role as your Academic Support Advisor here at Skywise!

Tina has over ten years of experience as a tutor and advisor, and she’s here to help you do your best at school and reach your academic goals.

 

How Tina Helps You with School Life

Moving to a new country means learning in a new way—and Tina is here to guide you through that. Whether you're choosing subjects, need help understanding your coursework, or are adjusting to how things work in UK schools, she’s got your back.

Here’s what Tina does to support your learning:

• She gives you personalised advice to help you plan your studies and achieve your academic goals.
• She can help you choose your courses and make sure you’re on the right track with your academic schedule.
• Tina explains school rules and expectations so you don’t feel confused or overwhelmed.
• If you’re finding studying hard, she’ll give you tips on time management, exam prep, and essay writing.
• She talks to your school and teachers when needed to help them understand what support you might need.
• She can recommend extra help—like tutoring, writing centres, or study groups—if you ever need a boost.
• Tina also checks in on your academic progress and will offer support if you're struggling.

Tina’s goal is to help you feel confident and capable in your studies, no matter what challenges you face. You’re never alone—just reach out!

📧 Email: tina.zheng@skywisegroup.com
📞 Phone: 07792 766329

 

Our team is here to guide and support you throughout your time in the UK. Whether you need help with school, your homestay, settling into a new culture, or even in an emergency, we’re just a message or phone call away.

 

If you ever have questions, feel unsure about something, or just want to talk—don’t hesitate to reach out. We’re here to make sure you feel safe, supported, and confident every step of the way.

 

Contact Details

There may be times that you need to contact us. We are always here to assist you with any requests or concerns that you may have. You can contact in the following ways:

Tel (office hours 8am – 5pm)   

Ms Zhiying Zheng 07792766329

Mrs Katherine Lee 07809721064

Email：info@skywiseegroup.com

WeChat：klee821

 

Emergencies 24/7

UK – Miss Grace Lee 07767599455

info@skywisegroup.com

China – Ms Yanping Chen 0086-13911758098

carol.chen@skywisegroup.com     

 

Safeguarding concerns

Designated safeguarding Lead

Ms Zhiying Zheng 07792766329

tina.zheng@skywisegroup.com

 

Contact Details for the Local Safeguarding Partners (LSP)  

the Redbridge MASH 020 8708 3885

CPAT.Referrals@redbridge.gov.uk

 

Contact Details for the Local Area Designated Officer (LADO)   

Helen Curtis 020 8708 5350

helen.curtis@redbridge.gov.uk

 

The Role of Skywise Guardianship

Welcome to the UK!

As a student with Skywise Guardianship, you’re never alone. We’re here to support and care for you while you study in the UK. Studying in a new country is exciting—but it can also feel overwhelming sometimes. That’s why we’re here: to make sure you’re safe, happy, and have the best possible experience.

 

What We Do: Skywise Guardianship

We act as your guardian while you’re in the UK—like a trusted adult who’s always there for you when your family is far away.

1. We’re here to support you

You can come to us for help with anything—your studies, your health, your accommodation, or just if you’re feeling homesick or unsure about something.

2. Emergency help

If something unexpected happens—like a medical issue or another emergency—we’re ready to help, 24/7. No matter what time it is, you can contact us and we’ll be there for you.

3. We help you stay connected

We help keep communication clear between you, your school, your host family, and your parents. If something’s not going well, we’ll help sort it out together.

4. Helping you settle into life in the UK

We understand that life here might be very different from what you’re used to. We’ll guide you through British customs and daily life, so you feel more comfortable and confident.

5. Regular check-ins

We’ll check in with you regularly to see how you’re doing—at school, at home, and emotionally. If you ever need anything, we’re just a message or call away.

6. We’re always available

You (and your parents) can reach us anytime. Whether it’s day or night, in the UK or abroad, we’re always ready to help.

 

The Role of a Homestay

What is a Homestay?

Your homestay is your host family in the UK—the people you’ll live with while you study here. Their home is your home during your time at school.

 

1. A safe and comfortable home

You’ll have your own bedroom and access to shared areas like the kitchen, bathroom, and living room. They’ll make sure you’re comfortable and looked after.

2. Helping you adjust to local life

Your host family will help you understand British culture, daily routines, and what to expect. You’ll get to experience local life in a real home setting.

3. You can ask them anything

Not sure how the bus works? Need help finding a shop? Curious about something? Just ask. They’re there to support and guide you.

4. Meals and nutrition

They’ll provide you with healthy meals and take any dietary needs or preferences into account. You’ll get a taste of British food—and maybe even share some of yours too!

5. Safety first

Your homestay will make sure you feel safe and secure at all times. They know what to do in emergencies and will explain the house rules and safety tips when you arrive.

6. A caring environment

They want you to feel welcome and part of the family. At the same time, they’ll respect your personal space and privacy.

7. Support for your studies

While they’re not your teachers, your homestay can help by providing a quiet place to study, access to Wi-Fi, and encouragement for your learning.

8. Cultural exchange

Living with a host family is a great way to share cultures. You’ll learn about British life, and they’ll enjoy learning about your background too!

9. Staying in touch

Your host family will keep in regular contact with Skywise Guardianship to let us know how you’re doing and if you need any extra support.

 

💬 If You Ever Need Help – Just Ask!

Skywise Guardianship and your host family are here to help you feel happy, safe, and supported throughout your time in the UK. If you ever feel worried, unsure, or just want to talk—please reach out to us. We’re here for you.

 

Your Responsibilities as a Student

 

As an international student under the care of Skywise Guardianship, you are expected to uphold high standards of behaviour, respect, and responsibility in both your school and homestay environments. Your actions should reflect the values of integrity, kindness, and accountability, ensuring a positive experience for yourself and those around you.

 

1. Adherence to the Student Behaviour Code of Conduct

Skywise Guardianship has a Student Behaviour Code of Conduct that outlines the expected standards of behaviour. You must:

• Show respect to school staff, guardians, homestay hosts, and fellow students.
• Follow school rules, homestay guidelines, and guardianship policies at all times.
• Communicate respectfully and responsibly in person and online.
• Seek support from your guardian or school staff if you face any difficulties or concerns.

 

2. Responsibilities at School

To maintain a productive and supportive learning environment, you should:

• Attend all classes punctually and engage in academic activities diligently.
• Complete homework and assignments on time and to the best of your ability.
• Abide by school policies regarding uniform, attendance, and classroom conduct.
• Respect school property and the belongings of others.
• Maintain a positive attitude and contribute to a safe, inclusive school environment.

 

3. Responsibilities at Your Homestay

As a guest in a homestay, you must:

• Follow the household rules and respect the privacy of your host family.
• Communicate any concerns or issues with your host or guardian.
• Keep your room and common areas clean and tidy.
• Notify your host family if you will be late or if your plans change.
• Inform your guardian and host in advance if you plan to stay overnight elsewhere.
• Use electronic devices responsibly and avoid excessive noise or disturbance.

 

4. Personal Safety and Well-being

Your safety and well-being are our priority. To ensure this, you should:

• Keep emergency contact details accessible at all times.
• Follow road safety rules and be cautious in unfamiliar environments.
• Avoid risky behaviours such as consuming alcohol, smoking, or engaging in illegal activities.
• Seek medical attention if you feel unwell and inform your guardian if you have any health concerns.
• Report any incidents of bullying, discrimination, or harassment to your guardian or school staff.

 

5. Communication and Reporting

Open and honest communication is essential. You must:

• Respond promptly to messages from your guardian, school, or homestay family.
• Notify your guardian of any changes to your circumstances, including travel plans.
• Reach out for help if you feel unsafe, unwell, or unhappy.

 

By following these responsibilities, you will create a safe, respectful, and enjoyable experience for yourself and others. If you have any questions or concerns, Skywise Guardianship is always here to support you.

 

Keeping in Touch

We will keep in regular contact with you throughout your stay in the UK to check that you are happy at school and with any homestay arrangements we have made for you. Please do talk to us if you have any questions, concerns or if you simply want to chat. We are here to help. 

The Process for Arriving in the UK

Arriving in the UK as an international student can be an exciting yet overwhelming experience, but with proper preparation and knowledge of the process, it can be a smooth transition. Here's a step-by-step guide to help you navigate your arrival: 

1.         Passport and Relevant Paperwork:
Before your journey, ensure you have your passport and any other necessary documents such as your e-Visa. These are essential for passing through immigration control upon your arrival in the UK.

2.         Flight Arrangements:
Book your flight to one of the major airports in the UK, such as London Heathrow, London Gatwick, or Manchester Airport, depending on your school location. 

 

3.         Airport Arrival:

Upon arrival at the airport, follow the signs to immigration and passport control. Have your passport and other immigration documents ready for inspection. You may also need to present your Confirmation of Acceptance for Studies (CAS). 

 

4.         Collecting Baggage:

After passing through immigration control, proceed to the baggage claim area to collect your luggage. Make sure to keep an eye on the baggage carousel for your belongings.

 

5.         Transportation to Your Destination:

Once you have collected your baggage, it's time to find transportation to your school or accommodation. Here are some options: 

a.         Taxi or Ride-Hailing Service: If you prefer a more direct and convenient option, you can hire a taxi or use a ridehailing service like Uber. These services are readily available at the airport and can take you directly to your destination.

b.        School/Guardian Pickup Service: Some schools/we offer pickup services for international students, especially during peak arrival times like the start of the semester. Check with your school or guardian beforehand to see if they provide this service and how to arrange it.

 

6. Orientation and Assistance:
Upon reaching your destination, your school or accommodation provider may offer orientation sessions or assistance to help you settle in. Take advantage of these resources to familiarize yourself with your new surroundings and get any questions answered.

Remember to keep important contact numbers and emergency contacts, handy in case you need assistance during your arrival. With careful planning and preparation, your arrival in the UK as an international student can be a smooth and enjoyable experience.

 

Living in the UK

Living in the UK may be quite different to what you are used to. Every country has its own customs and it may take you a while to get used to the new way of life. Please do not worry, this is most normal. Here are a few examples of British customs to help you understand what is expected: 

Meeting people: Sometimes British people come across as being reserved but usually they are kind, helpful and welcoming of visitors. British people usually greet each other with a handshake and use their title and surname, until being invited to use their first names. For example, when meeting a new contact, they may greet saying “Good morning Mr Harris”. Due to the coronavirus, greetings changed, and handshakes were not being used, although many people are starting to use this form of greeting again. If you feel uncomfortable doing this, a verbal greeting is perfectly acceptable, whilst maintaining social distancing.

Queues: The British people love queues! When waiting their turn, for example in a shop, bank or for public transport, people form a line one behind the other so that they are served in turn. It is considered rude to push in. Due to the coronavirus, spaces between people waiting in the queue are currently larger, so please be aware of maintaining a suitable distance. In the UK this is currently 1m plus. Shops in the UK are currently limiting the number of people allowed inside at any one time, so you may need to queue more often than in usual times. Some shops and services have clear instructions and markers to show where you should stand. Please respect the instructions given.

Please and thank you: British people greatly appreciate politeness. This means when you would like something you would start a sentence with the word “Please”, for example, “Please may I have a sandwich?” When you have received something, you should always reply with “Thank you”.  

Sorry! The British people are often heard to say “Sorry!” This word is used if people accidently bump into each other or make a mistake. Often people say it even if they were not to blame (for example, a person bumped into them whilst walking in the street).

Mealtimes: It is considered polite to wait for all people at the table to have their meals in front of them before you start to eat. Knives and forks are used to eat the vast majority of main courses, although some British families may use other cutlery to suit the cuisine. Knives and forks are placed together to indicate that the diner has finished. It is not considered polite to eat with your mouth open or speak whilst eating. Similar to the beginning of the meal, diners usually wait until everyone is finished before leaving the table, and often time is spent having a chat around the table. 

Keeping Safe

 

We expect your stay in the UK to be a safe and happy one. The UK has a diverse population and is very welcoming. There is lots to do- from visits to art galleries and museums, to a wide range of outdoor activities.  However, as is the case in all countries, you need to be aware of how to keep yourself safe just in case you find yourself in a difficult situation:

 

 

Personal Safety and the care of

Valuable Possessions and cash/cards

When you go out, you should be vigilant of what is happening around you. Keep your belongings close and ideally walk with no headphones so that you can hear traffic and others around you. Try not to use your phone when out and about unless it is necessary as this distracts you and could tempt opportunist thieves.  It is best to go out with a friend or adult, rather than alone. Always let your homestay know if you are going out and what time you expect to return. If for any reason you are running late. Please let your homestay know. Make sure that your homestay has your mobile number, and that you have their number in your phone.

Please take care of your valuable possessions, including any money or credit cards. When out, ensure that money and cards are carefully stored, such as in a zipped pocket or bag. This is especially important in crowded areas, as pick pockets may be in operation. 

If you lose your debit or credit cards, or think that they have been stolen, then contact your bank immediately who will be able to stop your card. 

 

In an Emergency

In emergencies you can call the police, fire brigade or ambulance on 999. This number should only be called when there is an emergency. The telephone operator will ask you what service you require and will ask you for some details, such as what has happened, and where you are. 

For less urgent issues there are two separate numbers you can call, one for the police, and one for medical advice:

Police (non-emergencies): 101

Medical information NHS: 111

You can dial any of the above numbers from a landline telephone or mobile phone. 

 

Safeguarding

If you are ever concerned about your safety, we are here to help. If you have any worries, feel that you have been asked to do something that you feel uncomfortable doing or have been hurt in any way by another student (often called peer on peer abuse) or an adult, you should tell an adult you trust, even if the person has asked you not to tell anyone. Any concern you raise will be treated seriously. 

Skywise Guardianship has a designated safeguarding lead (DSL)who can be contacted with any concerns that you have. They are trained to help you. Their details are:

DSL:  Ms Zhiying Zheng 07792766329, tina.zheng@skywisegroup.com

24 hour emergency number:     UK – Miss Grace Lee 07767599455  
                                              China – Ms Yanping Chen 0086-13911758098     

Alternatively, you can speak to any member of the guardianship organisation staff, your homestay or staff in school, and they will listen and help you. 

Skywise Guardianship has a safeguarding policy that is available on our website http://www.skywisegroup.com/safeguarding_child_protection_p. This explains our procedures in detail. 

List of useful contacts

There may be times when you would like advice from organisations, rather than from us. Whilst we would encourage you where appropriate to share with us any concerns so that we can help you, you could also contact the following organisations:

 

ChildLine: Childline is a counselling service for children and young people up to their 19th birthday. You can contact them with any problem or concern. They can be contacted on 0800 1111

Local Safeguarding Partnership: The Local Safeguarding Partnership plays a critical role in protecting the welfare of children and young people in the locality. It is often the first point of contact for any non-emergency safeguarding concerns. The guardianship organisation’s Local Safeguarding Partnership is the Redbridge MASH and they can be contacted on 020 8708 3885 or CPAT.Referrals@redbridge.gov.uk.

The Children’s Commissioner: The Children’s Commissioner’s role is to stand up for the rights of children. You make contact by telephone: 020 7783 8330 or via their website, https://www.childrenscommissioner.gov.uk/about-us/contact.

 

Prevent / Anti-radicalisation

The ChildLine Website explains radicalisation as follows:

“Radicalisation is when someone starts to believe or support extreme views. They could be pressured to do things illegal by someone else. Or they might change their behaviour and beliefs. This could happen if they feel:

●        isolated and lonely or wanting to belong

●        unhappy about themselves and what others might think of them

●        embarrassed or judged about their culture, gender, religion, or race ● stressed or depressed

●        fed up with being bullied or treated badly by other people or by society

●        angry at other people or the government

●        confused about what they are doing

●        pressured to stand up for other people who are being oppressed.

Someone who has been radicalised might believe that sexual, religious, or racial violence is OK. They may be influenced by what they see online. And they might have links to extreme groups that preach hate like Nazi groups or Islamic extremists like Daesh, also known as ISIS or IS.

Having extreme views can be dangerous. And this can often lead to harmful and illegal activities involving violence, attacks, discrimination or hate - which the person could be arrested or sent to prison for. This can affect them and their future.” [1]

If you are worried about the behaviour of someone you know, or if you think that someone is trying to radicalise you, seek help. Skywise Guardianship has a member of staff, known as the Prevent Lead, who is trained to deal with any concerns you may have:

Prevent Lead: Ms Zhiying Zheng 07792766329, tina.zheng@skywisegroup.com

Alternatively speak to a trusted adult in your school, such as the DSL, a member of guardianship organisation staff, your parents or your homestay. You could also speak to ChildLine on 0800 1111. If you think someone is in serious danger, you can call 999 for urgent help.

Further information on Prevent, Radicalisation can be found in the Skywise Guardianship  Prevent Policy. You can find this from http://www.skywisegroup.com/anti_radicalisation_prevent_duty. The ChildLine website has further information that you may find useful: https://www.childline.org.uk/infoadvice/your-feelings/anxiety-stress-panic/worries-about-the-world/

 

Safe use of the Internet, Access to Wi-Fi

The internet is a wonderful tool, providing us with a huge amount of information as well as access to our friends and family who can be many miles away. However, we need to take care to keep safe whilst using the internet as there are some people who are trying to trick us, such as into giving us their personal details. Please take great care whilst using the internet. Your school will teach you how to use the internet safely.  It is important that you adopt good online safety practice and report misuse, abuse or access to inappropriate materials.

Good online safety practice includes:

✔     Not giving out personal details such as addresses and telephone numbers to strangers, even if they say they are your own age

✔     Not sending digital pictures to strangers

✔     Not responding to unkind messages- tell a trusted adult 

✔     Never giving out internet passwords to anyone

✔     Following the online safety guidelines that your school teaches you both in and out of school. Further advice can be found at https://www.thinkuknow.co.uk  or https://www.childline.org.uk/infoadvice/bullying-abuse-safety/online-mobile-safety/  

 

How to report concerns:

❖    Tell a trusted adult, such as Skywise Guardianship  DSL, your guardian, homestay, teacher, or parent. 

❖    If you are worried about online abuse or the way someone has been communicating online you can report them to Child Exploitation & Online Protection command (CEOP) https://www.ceop.police.uk/safety-centre . CEOP is a law enforcement agency who helps keep children and young people safe from sexual abuse and grooming online.

❖    You can also call ChildLine who will offer advice and listen to any concerns. Their number is 0800 1111

Please discuss Wi-Fi access with your homestay. Some families have packages where they have a limit on the data they may use in a month; therefore, streaming films for example would be inappropriate. Please note that homestays may have filters on their internet and may use parental controls to prevent access of inappropriate sites. Some homestays may turn off the Wi-Fi at bedtime. You should use your own devices rather than the family’s home computer.  

Further information on e-safety can be found in the Skywise Guardianship Online Safety Policy. You can find this from http://www.skywisegroup.com/online_safety_policy.

 

Bullying and Cyberbullying

Bullying is unkind and will not be tolerated by your school or Skywise Education. If you experience bullying during your stay in the UK, please tell a trusted adult as soon as possible who will be able to help you and make the bullying stop. This would usually be a teacher or your house parent if bullying occurred in school, or your guardian, homestay or a member of the guardianship organisation staff if bullying was experienced during your stay with a homestay family. Bullies often are unkind because they are unhappy themselves, so by telling an adult they will be helped too.  

Bullying may include:

●        Name calling or teasing

●        Making unkind comments on social media or sending unkind messages

●        Hurting someone physically

●        Stealing items from an individual

●        Threatening a person

●        Spreading unkind rumours

●        Unkindness may happen online- this is called cyberbullying

Your school will provide you with guidance on how to spot and handle bullying. ChildLine also offer some advice for children on bullying and cyberbullying. You can find this here https://www.childline.org.uk/info-advice/bullyingabuse-safety/types-bullying/bullying-cyberbullying/  

 

Further information on bullying can be found in the Skywise Guardianship Anti-Bullying (including Cyberbullying) Policy. You can find this from http://www.skywisegroup.com/anti_bullying_policy.

 

 

Living with a Homestay

Skywise Guardianship expects all their students to be polite and courteous when staying with a homestay. As mentioned previously, it is expected that you say “please” and “thank you” when asking for and receiving items. Your homestay is not a hotel and the expectation is that you will be included as part of the family. As such, you will be expected to engage with family members, joining them at mealtimes, and possibly helping with chores such as laying the table. Your homestay will explain their own house rules with you when you arrive. Please do ask them if you have any questions. 

 

Mealtimes

You will be provided with three meals a day:

Breakfast- Typical food includes cereal, porridge, toast, croissants, fruit, or yoghurt. You may be offered a cooked breakfast such as poached, boiled, or scrambled eggs, or bacon and eggs. 

Lunch- this is usually a light meal, such as a salad, sandwich, or soup.

Dinner- this is usually the main meal of the day and will usually be a two-course meal. The main course will usually be hot. Dinner is usually served around the table and all family members usually attend. 

Snacks- your host family will provide you with snacks and drinks in-between meals if you so wish. Typical snacks include a biscuit, slice of cake or fruit. Your homestay will explain how you can access these.

You should ensure that Skywise Guardianship is aware of any special dietary requirements or allergies. If you have any special requests, please do let your homestay know.

Most homestays will prepare meals for you (breakfast, lunch, and dinner). You may want to help the family in their meal preparations or cook something yourself. Please do talk to your homestay about this and they will advise you how to use the kitchen and the necessary safety rules. If you have your own food that you wish to eat during your stay, please let your homestay know so that this can be stored safely (for instance in a fridge if required).  

 

Use of the bathroom

Students are asked to be respectful of the family routines. If you are sharing a bathroom, please be considerate with the time taken to shower and bathe as others may need to use the facility. Please leave bathrooms tidy. Some families may have limits on the amount of hot water available each day due to their boiler capacity. Please discuss the best times for showering or taking a bath. It is not usually necessary to shower or bathe more than once a day. Please ensure that you lock the door of the bathroom when in use and ensure that you are suitably clothed when travelling to and from the bathroom. 

Laundry arrangements

If you are staying with a homestay for more than one night, they will provide you with laundry facilities. In most cases the homestay will undertake to do the laundry for you.  Depending upon your age and maturity, the homestay may give permission for you to do your own laundry if requested and agreed.

 

Homesickness

When you arrive in the UK, you might miss your home, family, and friends. These feelings of missing familiar surroundings and family are perfectly normal and are called homesickness. 

Signs that you may be feeling homesick include:

●        A strong desire to go home

●        Feeling lonely

●        Feeling sad

●        Feeling anxious

●        Lack of motivation ● Loss of confidence

●        Feeling depressed

●        Experiencing mood swings

●        Feeling insecure

●        Finding simple tasks difficult

●        Physical symptoms, such as headaches and nausea

If you feel homesick please do not worry, there are many people who can help you manage your feelings. Talk to your house parent, teacher, parent, guardian, or any member of guardian staff who will listen and will be able to support you and offer advice. School life will be very busy and there will be many activities arranged to enable you to have fun and make new friends. 

 

Electrical Appliances and Safety

Please be aware that electrical appliances need to be handled safely as they can pose a risk of fire if not used appropriately. Specifically, overseas phone chargers and laptop power devices may pose a significant fire risk so if possible, purchase UK versions. Please do ask us for advice on the best appliances to purchase, we are happy to help! 

 

What to do in a Medical Emergency

You will be required to register with a doctor whilst staying in the UK. This is usually arranged by the school. If you have private medical insurance, please provide us with the details. Depending on your period of stay, it may also be advisable to register with a dentist. 

Please do let your homestay or the guardianship organisation know if you feel unwell. They will look after you. This may include making a doctor’s appointment for you, or in an extreme emergency taking you to hospital. If you feel unwell at school, please let your house parent, matron, nurse or teacher know and they will look after you. 

The National Health Service has a helpline that can be used. This number is 111. 

In an emergency, an ambulance can be called on 999. 

 

Permission for Visiting the Local Area / Travelling Further Afield

During your stay in the UK, you’ll have the chance to explore your local area and join school or guardianship-organised trips to other places. Whether it’s a short walk to the shop or a day out to another city, your safety is always our top priority.

Going Out Locally

If you’d like to visit nearby places—like the park, a café, or the local shop—you must always ask for permission first.

Here’s what you need to do:

• Ask your host family or guardian before you leave, even if it’s just a short trip.
• Let them know where you're going, who you’re going with, and when you’ll be back.
• You must not go out alone after dark or travel far on your own.
• Never leave the town or area you're staying in without written permission from your guardian or host family.

If you're not sure whether you're allowed to go somewhere, please ask. We're here to help keep you safe.

Longer Trips (Travelling Further Afield)

Sometimes, you may be invited to join a trip to another city or attraction—either with your school or as part of an organised group. These trips are fun and educational, but there are some important rules:

• Your parent or guardian must sign a permission form before you can join the trip.
• You’ll always be with trained chaperones (trusted adults) who are there to supervise and help you.
• The trip will be carefully planned, including transport, meals, emergency plans, and a schedule of activities.
• You’ll be told in advance what to expect and what to bring.
• You must follow the rules, listen to your chaperones, and behave respectfully at all times.
• If there’s an emergency, your chaperones will know exactly what to do—and how to help you.

Staying Safe Wherever You Go

Whether you’re walking to the local shop or visiting a museum in another city:

• Carry your emergency contact card with you.
• Make sure your phone is charged.
• Stay with your group or within the agreed area.
• If you ever feel unsafe or unsure, contact your guardian or host family immediately.

Exploring new places is a great part of your UK experience. By following these simple rules, you’ll stay safe, respectful, and ready for adventure!

 

English Laws

Laws regarding the consumption of alcohol

Skywise Guardianship does not permit their students to consume alcohol whilst under their care, including when they are staying at a homestay. In the UK it is illegal for people under 18 to buy alcohol in a pub, off-licence, shop or elsewhere. In most cases, it is against the law for anyone to buy alcohol for someone under 18 to drink in a pub or a public place.

Laws regarding the use of drugs and illegal substances
Skywise Guardianship prohibits students from using recreational drugs and illegal substances whilst in their care. In the UK you can get a fine or prison sentence if you:

●        take drugs

●        carry drugs

●        make drugs

●        sell, deal or share drugs (also called ‘supplying’ them)

If you are under 18, the police are allowed to tell your parent, guardian or carer that you’ve been caught with drugs.

 

Laws regarding smoking
In the UK, it is illegal for anyone under the age of 18 to buy or use cigarettes or vaping products (e-cigarettes).

At Skywise Guardianship, we take your health and safety seriously. That’s why smoking and vaping are strictly not allowed at any time while you are under our care—this includes at your school, in your host family’s home, during trips, or while travelling with us.

Laws regarding sexual activity

Skywise Guardianship prohibits students from engaging in sexual activity whilst in their care, even if they are over the age of consent. In the UK the age of consent is 16. That means that it is illegal to have sex with someone under the age of 16.

 

Laws regarding tattoos and body piercings

Skywise Guardianship prohibits students from having a tattoo or body piercing whilst in their care. In the UK, it is illegal to tattoo a young person under the age of 18, even if they have parental consent. There is no legal age of consent for body piercing, and so it is legal for someone under the age of 18 to have a piercing as long as they have consented to it. Children under the age of 16 cannot legally consent to a genital (or in the case of girls, nipple) piercing, as it is considered to be indecent assault.

 

Mobile phones

The UK has several network providers. We will be able to help you register with a phone provider and help you purchase SIM cards- please contact us for further details.

Mobile phones are extremely useful devices, especially when you are a long way from home and want to stay in contact with your family and friends. However, it is important that you use them safely. Childline offers useful advice on their website: 

●        “Use a passcode on your phone: This can help to protect your data if someone tries to steal or access it. Nobody should be able to guess your passcode, so do not set it to something other people will know, like your birthday.

●        Keep your phone with you: Store your phone in a safe pocket so that it is hidden from sight. Be careful when you take it out in public places and do not let other people use it unless you know and trust them.

●        Do not use public WiFi: Public WiFi may not always be secure, especially in places like cafés. Connecting to it means that someone might be able monitor the sites or apps you are using.

●        Check what data your apps can use: Lots of apps will ask for permission to use your data when you install them. They might want to view things like your location, contacts, photos and even messages. Be careful about what you agree to and check what permissions your apps have in the ‘settings’ menu of your phone.

●        Add an ICE (In Case of Emergency) contact number to your phone: If you lose your phone or something happens, it can be hard for someone to contact you. Add the phone number of someone you trust, like your parent or carer to your lock screen or on the back of your phone with a sticker.

●        Be careful who you add or talk to: When you talk to someone online, you do not always know who they are or whether they’re being truthful. If you are talking to someone online, be careful about what you share.

●        Think before you share or save something: Once you share a message, photo or video you lose control of it. Someone else can save or screenshot it, and they can share it with other people. Sharing or saving nudes can be illegal.”[2]

Please also be courteous when using your mobile phone whilst at your homestay. This includes not using it at the mealtime, or when the family are engaging in discussion with you.  You should not ask to use the homestay telephone unless there is an emergency, or you have agreed this in advance with the homestay.

 

Travelling Around

 

You may need to travel during your time in the UK. This will include travelling to and from your homestay, to and from school, to the airport or any places that you wish to visit. If you require transport please let us know. Transport is usually arranged by your school or guardianship organisation. They use trusted drivers who have had the necessary safety checks. Occasionally guardianship staff or homestays may be permitted to provide transport for you. You will be provided with details of who is going to collect you in advance. You will be given the name of the driver and the registration number of the car, along with the time that they will arrive. Please ensure that you are ready at the stated time. Never go with anyone other than the named person/registration number provided, even if they say that this has been arranged with school/guardian. If you are in any doubt ask a trusted adult, such as a member of school staff, or your guardian.

When you are travelling in a car please sit in the back where possible and use the seat belts provided. If you are under 12 and below 135cm in height you will be required to use a booster seat. This is a legal requirement.

If you wish to use public transport, please ask us for permission. We will help you with booking tickets if permission is granted.

The British Council has some useful advice for keeping safe on public transport. It can be found here: https://esol.excellencegateway.org.uk/content/learners/uk-life/be-safe-uk/staying-safe-public-transport   When you are walking or cycling, you need to take care to keep safe. 

When walking:

●        Use pavements to walk on. 

●        Use Zebra or pelican crossings where possible to cross the road, but do not assume cars will stop if they see you waiting. Make sure that it is safe before you cross.

●        Stay alert and listen for bikes and runners- this means not wearing headphones when out walking

●        Look both ways to check that it is safe to cross

●        If there isn’t a safe crossing, find a good place to cross away from parked cars where you can see what is coming on both sides of the road.

The Think![3] Website provides the following advice for cyclists:

●        Ride decisively and keep clear of the kerb.

●        Look and signal to show drivers what you plan to do, make eye contact where possible.

●        Avoid riding up the inside of vehicles, as you might not be seen. If a vehicle is indicating to the left hang back at the junction to reduce the risk of a collision.

●        Always use lights after dark or when visibility is poor. Wear high-visibility and reflective clothing and accessories at all times

●        Wear a correctly fitted cycle helmet that is securely fastened and conforms to current regulations.

●        Your local council can help you plan your journey by providing maps showing dedicated paths and routes.

●        Where possible, try to maintain social distancing when you cycle, for example when waiting at crossings and traffic lights.

●        Where using bikes (private, docked or dockless) wash your hands for at least 20 seconds or sanitise your hands before and after cycling. 

 

Managing Your Money

 

As an international student under the care of Skywise Guardianship, managing your pocket money responsibly is an essential part of your experience in the UK. This chapter outlines how pocket money is handled and provides guidance on financial responsibility.

 

Who Manages Your Pocket Money?

Pocke money management varies depending on individual arrangements between the student, parents, school, and Skywise Guardianship. There are three possible scenarios:

 

1.    Parents Handle Pocket Money Directly: Many parents prefer to transfer pocket money directly to their child’s personal bank account or provide them with a pre-paid card. In this case, students are responsible for managing their own spending.

 

2.      School Manages Pocket Money: Some independent schools provide a pocket money service, where they hold and distribute funds on behalf of students. If your school offers this service, your parents may choose to deposit money with the school, and you can request funds as needed.

3.    Guardianship Assistance with Pocket Money: If parents prefer, Skywise Guardianship can assist in managing a student's pocket money. This involves:

o   Holding pocket money securely on behalf of the student.

o   Providing regular allowances as agreed with parents.

o   Keeping a record of transactions and spending.

o   Offering guidance on responsible spending.

 

Opening an UK Bank Account

For students staying in the UK long-term, opening an UK bank account can be beneficial. Skywise Guardianship can assist in the process by providing required documents and guidance on choosing a suitable bank. An UK bank account allows:

·       Secure storage of money.

·       Easy access to funds via a debit card.

·       The ability to receive transfers from parents or guardians.

 

Budgeting and Responsible Spending

To help students manage their money wisely, we encourage the following:

·       Set a budget: Plan your spending for essentials, leisure, and savings.

·       Track your expenses: Keep a record of your spending to avoid overspending.

·       Avoid unnecessary purchases: Prioritize needs over wants.

·       Understand exchange rates: If using a foreign currency card, be aware of exchange rates and transaction fees.

·       Seek advice: If you need help managing your money, you can always talk to your guardian or school advisor.

 

Emergency Funds

In case of unexpected expenses, Skywise Guardianship can assist in emergency situations by coordinating with parents and providing temporary financial support if necessary.

 

Managing money responsibly is a crucial life skill. Whether handled directly by parents, through the school, or with the assistance of Skywise Guardianship Ltd, we ensure that students have the necessary support to manage their finances effectively and develop financial independence.

 

Keeping your passport, e-VISA safe and police registration

Your passport, along with e-VISA and police registration (where required) are important documents. You should ensure that these are always kept safe. Usually schools will keep these for you but there will be times when you need to travel with them, for instance, when travelling to and from the UK. Please take care not to lose them as this could result in travel delays.  

 

Religion in the UK and access to places of worship

The population of the UK is diverse, and many religions are practised. You may wish to access places of worship during your stay. If so, please do let us know, and we will make the necessary arrangements. 

 

Learning to drive

If you are over 17 and planning to spend some time in the UK after your schooling, you may want to learn to drive. You must apply for a provisional licence first and then apply for lessons. When the driving instructor feels you are ready, they will suggest that you apply for your test. There is a theory test and a practical driving test, and both must be passed before you will be awarded your licence. Please let us know if you would like to learn to drive, and if your parents agree, we will help you to make the necessary arrangements.  Further information can be found on the government website https://www.gov.uk/driving-lessons-learning-to-drive  

 

School Rules

Your school will explain to you their rules and expectations of how you should behave. Please pay regard to these expectations when staying at your homestay as well.